In-app feedback widget

Set it up

1. Add the snippet

   One script tag, about 7.5 KB gzipped, in a closed Shadow DOM so your CSS and ours never meet. A Feedback button appears bottom right.

   <script>
     (function (w, d, s) {
       w.TheyAskedQueue = w.TheyAskedQueue || [];
       w.TheyAsked = w.TheyAsked || function () { w.TheyAskedQueue.push(arguments); };
       var js = d.createElement(s);
       js.src = 'https://theyasked.me/widget.js';
       js.async = true;
       d.head.appendChild(js);
     })(window, document, 'script');
   
     TheyAsked('init', { workspace: 'northwind' });
   </script>

2. Sign a token on your server

   Copy the SSO secret to your backend and sign a short-lived token per session. Send the account as company so a request counts once per account.

   Settings → SSO

   // On your server. The secret never reaches the browser.
   const token = jwt.sign(
     {
       id: user.id,
       email: user.email,
       name: user.name,
       company: { id: account.id, name: account.name, plan: account.plan, mrr: account.mrr },
       attributes: { role: user.role },
     },
     process.env.THEYASKED_SSO_SECRET,
     { algorithm: 'HS256', expiresIn: '1h' },
   );

3. Identify the user

   Call identify once you know who is signed in, and logout when they sign out.

   TheyAsked('identify', { token });
   
   // On sign-out:
   TheyAsked('logout');

4. Make it yours

   Side, label, icon and colour come from Appearance, so you can restyle it without a deploy. Or hide the button and open it from your own menu.

   Settings → Appearance

   TheyAsked('init', { workspace: 'northwind', mode: 'none' });
   document.querySelector('#help-feedback')
     .addEventListener('click', () => TheyAsked('open', { tab: 'feedback' }));

Read the guide

What you learn

Revenue at stake

The MRR of the accounts behind each request, each account counted once.

Identified share

How many voters you can name. Below half, fix SSO before reading revenue.

Sources

Widget, portal, iOS, Android and API side by side.

Plan segments

Filter any insight to Enterprise, trials or any plan; every number is recomputed.

Who it's for

B2B SaaS dashboards

Admins ask while they work; you see which account asked.

Internal tools

Employees ask from the tool they use all day.

Marketplaces

Sellers ask from their seller dashboard, grouped by store.